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SOFT LAUNCH SALE!

Save 10% on all products + Free shipment in Australia

SOFTLAUNCH10

Shipping policy

DOMESTIC SHIPPING

Order Processing & Shipment

STOCK ITEMS
Items in stock typically ship within 1 business day of when the completed order is received, and payment is processed. Standard order processing time is 1 hour, and orders can be delayed due to verification.

Orders placed on weekends or Australia holidays will be processed the following business day.

BACKORDER
Preorders or items that are marked online as “backorder” will ship at a future date. Typical lead time is 3-4 weeks for items on backorder. Any expected delivery dates that may be given are only estimates.

LARGE ORDERS
BalancedDeals cannot guarantee that parts will be in stock in quantities greater than 5-10 pcs. Some products show available stock quantities prior to checkout. Lead times may apply to large orders. Orders may be delivered in separate shipments.

SHIPPING OPTIONS

STANDARD SHIPPING
We offer shipping via a variety of carriers. Products shipped via standard service are normally delivered within 3-5 business days after shipment.

EXPEDITED SHIPPING
Please note that orders shipped by our expedited shipping options 2nd Day and Next Day are only delivered Monday through Friday. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout, however normal processing times will still apply.

ORDER DELIVERY

DELIVERY TIMES
If your order is being shipped from BalancedDeals to an Australian shipping address, delivery dates are based on carrier shipping practices, destination, and the items you order. Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed.

Guaranteed delivery dates for items shipped in a timely manner from BalancedDeals are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.

Custom products or items on backorder cannot be held to regular expected delivery dates. Orders may be delivered in separate shipments.

DELIVERY NOTICE
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves BalancedDeals facilities. As the delivery of your order is beyond BalancedDeals’s control, once your order leaves BalancedDeals facilities, BalancedDeals cannot assume liability for late deliveries.

DELIVERY ADDRESSES
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to BalancedDeals as undeliverable. When the carrier returns an undeliverable package to BalancedDeals, please contact BalancedDeals to make arrangements for reshipment.

SHIPPING HUBS
Most BalancedDeals.com orders will be processed by BalancedDeals and shipped directly from our distribution center. Some orders may be fulfilled by our local distribution partners.

CANCELING AN ORDER
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you.  If the order has moved into the fulfillment process and cannot be cancelled, please contact us immediately using by email.

INTERNATIONAL SHIPPING

Purchases sent to addresses outside Australia may be assessed local taxes, duties, etc. upon arrival.  The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. If a shipment is abandoned or you refuse a shipment due to the local taxes or duties not being paid, BalancedDeals will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates. Orders may be delivered in separate shipments.

SHIPPING INTERNATIONAL ORDERS
Orders will ship within 1 business day of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed.

Preorders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed.  Orders may be delivered in separate shipments.

COURIERS DELIVERY ATTEMPTS
Couriers makes two attempts to deliver a package. After two delivery attempts, the package might be abandoned.  Once a shipment is abandoned, it cannot be recovered.  If you refuse a shipment or the shipment is abandoned, it cannot be recovered, and BalancedDeals will not issue you a refund for your order.

SHIPPING HUBS
Most BalancedDeals.com orders will be processed by BalancedDeals. Some orders may be fulfilled through our local distribution partners.

SHIPPING FEES
Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding product to your shopping cart and including basic shipment information, which includes your nation and postal code.